Crisis & Emergency
Auckland Refuges Crisis Line
Call (09) 378 1893 for support for women and children experiencing family violence.
Child, Youth & Family
Duty social workers available during working hours for alleged neglect or abuse of children and young persons 16 years and under. Also young people aged 14-17 years who have committed offences. After hours emergency service also available.
Chinese Lifeline
Free phone counselling service for people who speak Mandarin and Cantonese.Service Hours:Monday - Sunday 10:00am - 1:00pmMonday - Friday 7:00pm - 10:00pm
Civil Defence - Auckland Region Emergency Management
Listen to your radio in the event of an emergency for instructions from Civil Defence.
Community Mental Health Teams
The core functions provided by adult community mental health are: services for people who are acutely unwell or in crisis, as well as services for people with on-going or recurring illness, or short term, but significant mental health problems.
After Hou ...
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Confidential TXT Line (North Shore Police)
Anonymous TXT line to North Shore Police for reporting any issues other than emergencies.
Court Services for Victims
The Victim Advisor is employed in the court to provide information to victims of criminal offences and to support them with their cases through the court. The Advisor also provides Court Education for Young Witnesses whether or not the young person is a ...
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Gambling Helpline
Service available Nationwide:
7 day free phone counselling
Open 24 hours a day
Email support and an online discussion forum ‘talking point’ on the web
Free text facility: text 8006
Specialist services:
Maori Gambling helpline – 0800 654 656
V ...
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Hestia Rodney Women's Refuge
Refuge office hours: Monday to Friday 9.00am - 5. 00pm
Services:
Safe accommodation
Outreach support for women and children who want safety from or information about their abusive relationships.
Support services include:
Advocacy, legal, an ...
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Kidsline
Call free from anywhere in New Zealand or on your mobile phone to 0800 543 754 between 4-6pm weekdays. Kidsline Buddies are specially trained Year 12 and 13 students who still remember what it is like to go through the stuff kids go through.
This service ...
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Lifeline Auckland
Lifeline provides free, professional and confidential telephone counselling and professional face-to-face counselling (by appointment) with payment on a sliding scale. All calls are confidential and non judgemental. LifeLine is here to listen to the unhea ...
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North Harbour Living Without Violence Collective
Support is available to those who are living with abuse or violence. Intervention strategy is based on the delivery of key services:
Provision of Men’s living without violence/anger management programmes
Provision of Men’s support programmes
Pr ...
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Police
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety.
Provide 24 hour service, 365 days a year
Involved in crime prevention as well as responding to crime
Support and rehabilitate victims
Increase peopl ...
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SHINE - Safer Homes in New Zealand Everyday
Essential Services:
Helpline 7:30am - 11:00pm, seven days a week nationwide
Safe@Home - a programme to secure the homes of high risk victims
Face-to-face appointments
Call-out advocates - 24 hours a day, 7 days a week in the Auckland City Area
Educ ...
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Victim Support
7 day per week agency working with victims of crisis and trauma
Advocacy
Court assistance
Support for victims of homicide
Sudden death referrals e.g. cot death, fire, fatal accidents, suicide etc.
Family group conferencing
Restorative justic ...
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Western Refuge Society
Provides crisis support to women and children who experience violence in their lives. Services include:
Refuge and safe housing
Crisis intervention and safety planning
Advocacy
Counselling
Support for children
Support groups
Access to le ...
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Women's Refuge National Crisis Line
Support for women experiencing family violence crisis, women will be put in contact with a refuge in their area.
Youthline
Crisis service - Youth helpline 24 hours per day
Counselling Service: Pregnancy counselling, face-to-face counselling, family therapy
At Risk Services: Specialist youth programmes, face-to-face and family counselling
Personal Development/Youth Dev ...
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